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Question #300Financial Education
Financial Education
Question #300

I tried to pay for an investment online using net banking. The transaction did not seem to complete successfully. However, the amount has been debited from my bank account. What happens now?

The online payment gateway for netbanking usually works without any issues. But on rare occasions, such problems may crop up. In such situations, typically, we do not receive the amount in our account to process your transaction. Hence, the money will be put back in your bank account within two business days. If this does not happen, please let us know, and we’ll follow up with your bank on your behalf.
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